1up Privacy Policy – How We Protect Your Personal Data

01 What Information We Collect

When you register and use 1up, we collect different types of information depending on how you interact with the platform. Here is a breakdown of the main categories:

We do not collect sensitive personal data beyond what is required for identity verification and transaction processing. We do not store full payment card numbers or cryptocurrency wallet addresses, as these payment types are not supported on 1up.

02 How We Use Your Information

Every piece of data we collect has a specific, legitimate purpose. We do not process your information for any reason beyond what is outlined here:

• Account management – to create, maintain, and secure your 1up player account.
• Identity verification (KYC) – to confirm your identity and age in compliance with applicable requirements before approving account activity.
• Transaction processing – to handle PHP deposits and withdrawals through supported Philippine payment channels such as bank transfers and local e-wallets.
• Platform security – to detect and prevent fraud, collusion, money laundering, and unauthorised account access.
• Customer support – to respond to queries, resolve disputes, and assist with account issues.
• Responsible gaming – to monitor usage patterns and apply tools such as deposit limits, session reminders, and self-exclusion where needed.
• Platform improvement – to analyse aggregated, anonymised usage data and improve game performance, navigation, and features.
• Legal compliance – to meet our obligations under applicable Philippine laws and regulations relating to data protection, financial crime prevention, and gaming operations.

03 When We Share Your Data

1up does not sell or rent your personal data. We share information only when necessary, and always with appropriate safeguards in place. The situations where data may be shared include:

• Payment processors – to facilitate PHP transactions through Philippine banking networks and supported e-wallet providers. These partners receive only the minimum data required to process your transaction.
• Identity verification providers – to confirm your identity documents during the KYC process. These providers are bound by strict data handling agreements.
• Game content providers – game suppliers who provide titles in our Game Lobby may receive session-level data necessary to deliver gameplay. They do not receive your personal identification data.
• Legal and regulatory authorities – we may disclose information when required to do so by applicable Philippine law, court order, or a competent government authority.
• Fraud prevention services – we use specialised tools to detect suspicious activity. These services process transaction and behavioural data in accordance with their own data protection obligations.

Any third party that receives personal data from 1up is required to handle it solely for the agreed purpose and is prohibited from using it for their own commercial benefit.

04 Cookies and Tracking Technologies

1up uses cookies and similar tracking technologies to keep the platform running smoothly, remember your preferences, and understand how players interact with our pages. Here is what we use and why:

• Essential cookies – required for the platform to function, including keeping you logged in during a session and maintaining your account state.
• Performance cookies – help us understand which parts of the platform are used most, so we can prioritise improvements and fix issues faster.
• Preference cookies – remember settings you have chosen, such as language preferences or notification settings.
• Security cookies – support fraud detection, bot prevention, and session integrity checks across your active login.

We do not use advertising or cross-site tracking cookies. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect platform functionality.

05 How Long We Keep Your Data

We retain personal data only for as long as it is needed for the purposes outlined in this policy, or as required by applicable law. General retention guidelines are as follows:

• Active accounts – data is retained for the full duration of your account relationship with 1up.
• Closed accounts – account and transaction records are typically retained for a period following account closure to meet legal and audit obligations. Exact durations depend on applicable requirements.
• KYC documents – identity verification documents are retained in accordance with applicable anti-money laundering and financial record-keeping requirements.
• Session and usage data – technical logs are retained for security and platform integrity purposes and are regularly purged on a rolling basis.

When data is no longer required and no legal obligation requires its retention, we securely delete or anonymise it.

06 Your Privacy Rights

As a 1up user based in the Philippines, you have rights with respect to your personal data. These include:

• Right to access – you may request a copy of the personal information we hold about you at any time.
• Right to correction – if any of your details are inaccurate or outdated, you can update them through your account settings or by contacting support.
• Right to deletion – you may request that we delete your personal data. Deletion requests are processed subject to any legal obligations that require retention of certain records.
• Right to object – you may object to processing of your data for certain purposes, including direct marketing communications.
• Right to data portability – you may request a copy of your data in a structured, commonly used format where technically feasible.
• Right to withdraw consent – where processing is based on consent (such as marketing communications), you may withdraw that consent at any time without affecting prior processing.

07 How We Secure Your Data

We take the security of your personal information seriously. 1up applies a combination of technical and organisational measures designed to protect data from unauthorised access, alteration, disclosure, or destruction:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• OTP-based authentication for login, withdrawals, and sensitive account changes.
• Access controls limiting staff access to personal data on a need-to-know basis.
• Regular security assessments and monitoring of platform infrastructure.
• Fraud detection systems that flag suspicious activity in real time.

While we take every reasonable precaution, no online system can be guaranteed completely secure. You also play an important role — keep your password strong, do not share your login credentials, and contact support immediately if you notice any suspicious activity on your account.

08 Children and Minors

1up is strictly for users aged 21 years and above. We do not knowingly collect personal information from anyone under 21. If we become aware that a minor has registered on the platform, we will immediately close the account and delete all associated data.

If you believe a minor may have accessed or registered on 1up using your details or another person's credentials, please contact our support team right away so we can investigate and take appropriate action.

09 Third-Party Links and Services

The 1up platform may reference or link to services operated by third parties — for example, payment providers or game suppliers. Once you leave the 1up platform and interact with a third-party service, their own privacy policies apply to any data you provide to them.

1up is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policy of any service you interact with outside of 1up.bio.

10 Data Use for Responsible Gaming

1up uses account and usage data to support responsible gaming. This includes monitoring patterns such as session frequency, deposit behaviour, and self-reported limits to identify players who may benefit from support tools.

Where our systems identify potential risk indicators, we may proactively reach out through your registered contact details to offer limit-setting options or self-exclusion. This use of data is in your interest and is a core part of our commitment to responsible gaming. For more information on available tools and support, visit our Responsible Gaming page.

11 Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our platform evolves or as applicable requirements change. When updates are made, the "Last Updated" date at the top of this page will reflect the new version.

For material changes — those that significantly affect how we use your data or your rights — we will take reasonable steps to notify you directly through the platform or via your registered contact details. Continued use of 1up after any update constitutes acceptance of the revised policy.